09th Sep , 2022
As Winston Churchill said, “The price of greatness is responsibility.”
For your organisation and people to be truly accountable, they should not simply be taking the credit when it goes well or the blame when things go wrong. Accountability is critically about delivering commitments and producing the related outcomes, not just doing the job or its tasks.
True accountability needs strong commitments and then positive delivery.
Any business mentor will tell you that delivering on outcomes and strategies must be done proactively and thoughtfully, with initiative and careful thought required and action taken to achieve effective completion.
Increasing the level of accountability and delivery of outcomes tends to increase motivation, and the commitment to work contribution also improves with motivation and improved morale. This in turn leads to higher performance and improved overall individual and business performance success.
When it comes to accountability, good business leaders must lead by example. They must set accountable business cultures, where everyone (including themselves) delivers on their commitments to doing their job well and delivering on outcomes.
Good senior leaders and managers understand themselves and their people. All good leaders will appreciate that each person and team has their own unique motivational drivers. These need to be harnessed to galvanise the individuals and teams to increase their delivery of committed outcomes.
If we are to accept responsibility and be accountable, each of us must strive to understand our own behaviour and the consequences of how it impacts on the business’s performance.
If an individual in the organisation does not accept responsibility for their actions or failures, it will be difficult for them to develop and enhance their contribution to the business, or for the business to succeed in its strategic objectives. It can also affect their career and development.
Further, it is not just motivational but strong senior leadership and management that is necessary for a business to achieve success.
Senior leadership and management are responsible for keeping their people (and themselves) in check and instilling trust and confidence throughout the organisation and with other stakeholders.
If the leadership and management are strong, delivering on outcomes, confident and trustworthy, then their people will instinctively have more faith in their leadership and be more likely to hold themselves accountable for their own actions and performance.
To deliver on strategy and performance, leaders must:
At International Business Mentors, our business mentors and business coaches are routinely asked how to identify accountability issues, put in place strategies to fix any problems, and make accountability a core part of the organisation’s culture.
Call us today to discuss how business mentoring can help you create a business culture of accountability within your organisation to deliver performance and strategy.
Christine Cartney, September 2022